Position: Social Media & Student Support Trainee
Organization: PhysicsWallah (PW)
Stipend: ₹15,000/month
Mode: Remote/Work From Home
Duration: 6 months (Training)
About Physics Wallah
PhysicsWallah is a premier ed-tech platform revolutionizing education in India. With a mission to provide high-quality learning experiences, PW empowers students to achieve academic and career success. As a trainee in social media and student support, you’ll contribute to exceptional customer engagement and seamless user experiences.
Key Responsibilities
1. Social Media Engagement
- Monitor and respond to queries on platforms like Instagram, Facebook, and Twitter.
- Deliver prompt and professional solutions while maintaining a positive tone.
2. Student Support
- Assist students with course-related queries, payment processes, and technical issues.
- Resolve concerns efficiently and escalate complex issues to relevant teams.
3. Data Management
- Document interactions and track resolutions for better reporting.
- Analyze customer support metrics and recommend improvements.
4. Cross-Team Collaboration
- Partner with marketing, content, and technical teams to address user needs.
- Contribute ideas to improve engagement strategies and processes.
Qualifications
- Bachelor’s degree in Business, Marketing, or related fields.
- 0–2 years of experience in customer service or social media roles.
- Proficiency in Hindi and English with strong communication skills.
- Familiarity with CRM tools, social media platforms, and Google Workspace.
Why Join PW?
- Gain hands-on experience managing large-scale social media operations.
- Work with a passionate team in a remote, flexible environment.
- Opportunity for growth and transition to a full-time role after training.
- Competitive stipend and exposure to advanced ed-tech tools.
Application Process
Apply today by submitting your resume and a brief cover letter showcasing your skills. Become part of a transformative journey in education with PhysicsWallah!